Website Privacy and Cookie Policy
About This Policy
This Website Privacy & Cookie Policy explains how Flinders Fertility collects and uses information gathered through our website. It should be read alongside our Flinders Fertility Privacy Policy, which sets out how we handle your personal information in full compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and other applicable privacy laws.
Information We Collect Through Our Website
Where you complete an online enquiry, appointment request, seminar registration or other electronic form, the information you provide is collected for the purpose stated on that form and managed in accordance with our Patient Privacy Policy.
This may include your name, email address, phone number, and any other details you choose to provide.
We may also collect information that could constitute personal information through third-party cookies and tracking technologies. We take all reasonable steps to minimise the data collected in this way and only use it for purposes described in this policy and our Privacy Policy.
Where information we collect is personal information, we handle it in accordance with our Privacy Policy and relevant privacy laws. The primary purpose for collecting your information on our website is to respond to your enquiries and administer the services we provide or may provide to you. Secondary purposes may include marketing communications and sending relevant health and fertility updates.
Flinders Fertility takes reasonable steps to protect information submitted through our website using secure technologies and appropriate administrative, technical and physical safeguards. While we take all reasonable precautions, no method of transmitting information over the internet can be guaranteed to be completely secure.
Cookies
Cookies are small files placed on your computer, tablet, or mobile device by a website when you visit. They record information about your visit and help us collect statistical data.
Flinders Fertility uses cookies to improve your browsing experience, understand how our website is used, and present relevant information to you on our site and on third-party platforms such as social media pages. The information we gather from cookies helps us create more effective content and improve the overall user experience.
Please note: The information collected through cookies is generally aggregated or pseudonymised and is not used by Flinders Fertility to identify individual website visitors.
Third-Party Tracking Technology We Use
We currently use the following third-party tracking technologies on our website and in our email communications:
| Provider | Why We Use It | How to Opt Out |
|---|---|---|
| Google Analytics 4 | We use Google Analytics to collect website traffic data and analyse how visitors interact with our content. This helps us understand engagement and improve our website’s performance and user experience. | Install the Google Analytics Opt-Out Browser Add-On, or enable Do Not Track in your browser settings. |
| Meta Pixel | We use the Meta Pixel to measure the effectiveness of our advertising campaigns, track user interactions with our website, and show relevant ads on Facebook, Instagram, and other Meta platforms. | Manage your preferences via Facebook Ad Settings or your Instagram account’s ad preferences. |
| HubSpot | We use HubSpot as our customer relationship management (CRM) and analytics platform, primarily to understand patient enquiries and website engagement and to manage administrative and patient care team follow-up. Information submitted through HubSpot forms is securely stored and accessed only by authorised Flinders Fertility staff. | You can opt out of HubSpot website tracking by enabling Do Not Track in your browser settings, or by managing cookie preferences via our cookie consent banner. To opt out of email tracking, you can unsubscribe from our emails at any time using the unsubscribe link included in every email we send. For more information, see HubSpot’s Privacy Policy. |
You can also manage or disable cookies directly through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling cookies may affect the functionality of some parts of our website.
Website Hosting
Our website is hosted by third-party service providers who may have access to technical information required to maintain the security and functionality of the website. These providers are required to maintain appropriate privacy and security standards.
Future Technologies
As technology evolves, Flinders Fertility may introduce new website features or digital services. Where these involve the collection or handling of personal information, this Website Privacy & Cookie Policy will be updated accordingly.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
Contact Us
For further information about how Flinders Fertility collects, uses, stores and discloses personal information in relation to fertility treatment and healthcare services, please refer to our Patient Privacy Policy or contact our Privacy Officer using the contact details below.
Mailing address:
Privacy Officer, 24 Gordon Street, Glenelg SA 5045
Email: enquire@flindersfertility.com.au
Phone: 08 8155 5333