Website Privacy & Cookie Policy
Last updated: 22 September 2026
The information you share with us is personal, and often sensitive. Whether you are browsing this website, making an enquiry or managing your cookie preferences, we handle that information securely and transparently, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This page covers our website and cookies specifically. It should be read together with our Patient Privacy Policy, which covers the health information we collect and hold as part of your clinical care.
What information we collect through our website
Where you complete an enquiry, appointment request or seminar registration, we collect the information you provide (typically your name, email, phone number and any details you choose to add) for the purpose stated on that form.
We also collect information automatically through cookies and tracking technologies, described below. You do not have to identify yourself to browse our website or send us a general enquiry.
Cookies and tracking technologies
A cookie is a small file stored in your browser that helps the website work and helps us understand how it is used. A tracking pixel is a piece of code that reports on your activity — such as pages viewed, time spent, and information entered into forms — back to the company that created it (for example, Meta).
Because our website relates to fertility and reproductive health, the fact that a particular page was viewed, for example, a page about a specific treatment, can itself reveal health information. We treat this as sensitive information under the Privacy Act, which is why analytics, marketing cookies (including the Meta Pixel) are switched off by default and only activate if you specifically opt in. Cookies necessary for the website to function are always on and don’t require consent.
Third-party providers we use
| Provider | Purpose | Loads only after consent? |
| Google Tag Manager | Deploys our other tracking tags. Does not itself collect personal information. | N/A — container only |
| Google Analytics 4 | Aggregated website traffic and engagement data. | Yes |
| Google Ads | Measures ad performance and shows relevant ads to past visitors. | Yes |
| Meta (Facebook) Pixel | Measures ad effectiveness and engagement. | Yes — specific opt-in, off by default |
| HubSpot | CRM and marketing platform for enquiries and follow-up. | Tracking loads only after consent |
Managing your cookie preferences
When you first visit, you’ll see a cookie preferences banner where you can accept all, reject non-essential cookies, or customise your choices by category. You can change your mind at any time via the “Cookie Settings” link in our website footer. Withdrawing consent doesn’t affect the lawfulness of anything collected beforehand.
Where your information is stored
Some of our providers (including Google and Meta) store or process data overseas, including in the United States. Where this happens, we take reasonable steps to ensure it’s handled consistently with the Australian Privacy Principles. You can reduce this by declining the relevant cookie categories in our consent banner.
Keeping your information secure
We use encryption (HTTPS), access controls, and monitoring to protect information submitted through our website, and our hosting providers maintain their own security standards. If we experience a data breach likely to cause serious harm, we’ll meet our obligations under the Notifiable Data Breaches scheme, including notifying the OAIC and affected individuals as soon as practicable.
Your privacy rights
- Access the personal information we hold about you
- Ask us to correct information that is inaccurate, out of date or incomplete
- Opt out of marketing at any time, via the unsubscribe link or our cookie settings
- Deal with us anonymously where it is lawful and practical to do so
- Make a complaint if you believe we’ve mishandled your personal information
We aim to acknowledge privacy enquiries promptly and provide a written response within 30 days, in line with our Patient Privacy Policy.
Privacy questions and complaints
If you have a question or complaint, contact our Privacy Officer using the details below. If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC).
Contact us
Privacy Officer, Flinders Fertility, Kaurna Country, 24 Gordon St, Glenelg SA 5045